Product support
Practical product support for patio umbrellas, pop up canopies, bases, and outdoor shade products.
SolmiraShade products are covered by a limited warranty against manufacturing defects under normal use, depending on product type, material, and usage environment. Coverage is reviewed using the product and order information available for each claim.
Issues caused by a manufacturing defect may be eligible for support.
Weather damage, misuse, and normal wear are not manufacturing defects.
Include enough detail for our support team to understand the product, order, and use environment.
Share the order number and purchaser contact details.
Photograph the full product and the specific issue.
Keep and photograph packaging when delivery damage is visible.
Describe the issue, product location, installation, and use environment.
Send your order details, photos, and a clear description so we can review the issue.
Patio, event & commercial outdoor shade support
